State Farm® Insurance Agent Shawn Higgins

"Garek is a very personable young man! Garek got my auto insurance taken care of in record time.Thanks for your help and savvy."

"I seriously doubted that State Farm would be lower than Progressive but they were by almost $200. I thought it would be time consuming changing from one to another and it got done in maybe 45 minutes. (And I was quoted with 3 vehicles, 5 potential drivers, & a slightly different living situation, car ownership & payment arrangements.) Both John and Joe were great. John was adamant with my mom he could beat Progressive & kept trying. I’m glad he did. Joe did the actual quote but it was a smooth transition. Joe was awesome, informative, one thing I remember is I asked a question but it wasn’t coming out clearly so I said never mind. Joe responded, “no, what we’re asking?” I do the same thing and it’s bc I really want to know the question and so did he. We switched car insurance that day. Thank you John and Joe. (And Derrick who answered when I called back for a quick question.) Thanks guys!"

"I am very pleased with the service I received and the communication."

"Very nice & professional"

"It is a pleasure working with John. He is very patient and professional. I was in dire need of help today and needed what I think was an inordinate amount of time and intervention with another State Farm office. John provided the help I needed, and did not rush. Each time I have interacted with with John ended in my receiving excellent service."

"I have been with State Farm Insurance for more than 40 years. I have lived in 4 different cities and dealt with 4 different agents. Over the years, I have received quotes from other insurance companies, but State Farm has always been competitive and agents were helpful. But working with State Farm lately has changed. It started 6 months ago when a condo policy doubled in price with no claims against it. I then started checking my other State Farm policies vs. competition. A couple months ago, I switched our 3 automobiles because the competitor’s rate was half vs. State Farm. This was after we received a large double-digit increase in homeowners insurance, but Joe, our agent’s assistant, was helpful and did a great job in getting the policy’s cost reduced. After switching auto, we received a significant price increase regarding our umbrella liability policy. We had just paid the policy, then received an endorsement premium, an extra charge for the umbrella policy I believe because we dropped auto insurance. Our umbrella liability policy quadrupled vs. the previous year! My wife and I heard nothing from Shawn, the agent, during this process. We do not understand why. I have been told that State Farm agents have no control regarding pricing, but you would think the agent would be in contact, especially after we spent close to $25,000 each year in recent years for our State Farm insurance policies. In addition, with such large policy increases lately, what is the rationale? What is the explanation? Why not a bundle discount? Why no communication from our agent? After 40+ years of doing business with State Farm Insurance, we have dropped all of our Indiana policies and moved onto other insurance carriers."

"Joe was amazing ,helped me switch plans quick and easy ,answering all my questions along the way"

"I have been dealing with the matters of my husband’s estate. John has responded promptly and handled everything that needs to be done. He also explained why certain rates have changed."

"I just recently needed to adjust my coverage due to traveling to school where I won’t be needing my car. John helped me through the process and he was plesant to talk to. He also showed interest in my school journey and that made me feel at home and like this company cares beyond the policy! It was quick and easy! Thanks so much State Farm!"

"Joe was super helpful getting us set up with a new home/auto plan. Great communication, very thorough, and pricing was very reasonable"

"Very nice about how the switch to SF works. Took his time and made it real easy. And saved me$60."

"Joe is a wonderful agent and is always ready and available whenever we need help! I would highly recommend this agency if you’re looking for someone new!"

"Joe went out of his way to help me. You can tell that he loves what he does. It’s nice to see someone doing the right thing in the insurance business"

"The team at this location is extremely extraordinaire. Joe is the best insurance agent that I have ever spoken to. Helpful, knowledgeable, and understanding about any situation that you may encounter and always willing to assist."

"Easy to work with ....straight to the point ...would definitely recommend.."

"10/10 from start to finish per staff and Agency Head, Shawn Higgins. The staff’s exemplary customer service was quite calming as these insurance issues can be frustrating. This is testimony to the leader of this agency location. Thank you."

"Joe with State Farm was very helpful! He contacted me right away! He allowed space between phone calls to let me think in private about my options. He called me back when I was ready and I really appreciated that! So grateful for Joe making this process a breeze!"

"I mentioned to friends that I wanted to explore new insurance for my home and auto. Joe was recommended and I couldn't be happier! He reviewed my current policies and made recommendations for new policies. He was informative and knowledgeable and answered all my questions, some more than once. As a widow, this was the first time I was making these decisions on my own so I told him I really needed to think about it. No pressure! I told him we would touch base the following week. I took that time and spoke with some family members who were also impressed with what he proposed for me. Needless to say he now has my home and auto policies. He also gained my sons auto and renters and my brother is going to reach out to him about his home & auto."

"John, quickly understood my requirement and resolved issue quickly. Great service."

"Switched over recently from a different company. After my information was inputted incorrectly by another Agent, John was a huge help troubleshooting the issue at a fast pace and he kept a friendly demeanor while doing so. 4 stars only cause ya asked twice for me to pay my bill over the phone before trying to solve my problem. When once solved, I was able to pay it myself. But a huge help all in all."

"Insurance is good rates"

"Really appreciate working with Joe and all the folks at this agency. I was seeking another company after things got "progressively" worse with my previous insurer. Joe helped readjust some alternative facts being communicated to me by them related to a deer jumping in front of my vehicle. We now have four households with auto and home insurance with this firm. I highly recommend giving them a call."

"Garek was so helpful with my switch to State Farm. He checked in with me to make sure the switch went smoothly and explained the coverage and what of the coverages were available to me. He was more prompt to respond than my previous insurance company. I highly recommend you reach out to Garek Ferguson!"

"I got to talk to my amazing agent Garrett, and he was very kind and respectful or very down-to-earth guy. And he helped me through the insurance process and everything and they're just straight amazing people at State farm and they very much keep you guys close in the tight knit family so I greatly encourage you guys to trust these guys."

"Garek is always so helpful and knowledgeable. They always get back to me quickly."